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Stakeholder Engagement - Nexa | 2017 Annual Report

Stakeholder Engagement

Stakeholder relations are critical for the sustainable growth of our business and therefore we seek to maintain an open, permanent, and transparent dialogue with these parties. Particularly important are those groups formed primarily by shareholders and investors, communities, employees, and clients. This is due to both the influence they have on the business and the impacts they have on our operations and organizational strategy. Banks, suppliers, industry associations, government authorities, regulatory agencies, third sector organizations, and the press complete the stakeholder framework with which we also maintain engagement activities.

With an eye toward establishing closer proximity to these groups and also to promote a conscious and interactive dialogue between parties, we participate in forums and sector meetings, as well as hold various events during the year with our business partners.

We maintain an ongoing dialogue with leaders of the communities in proximity to our operations through periodic visits, designed to receive suggestions and complaints, questions need to be answered or information provided about projects under development. Our units also keep track of community demands and work toward goals to improve those relationships (e.g., reducing response times). There is a weekly report to the unit leadership. GRI 102-43